Thank God It's Monday
Well, I usually don’t rant about things.. but today was an exception. It all started with a phonecall at 7.30am from our support desk which went along the lines of..
Support Guy on phone: “The portal is dead!”
Me: (half asleep) “WTF?”
Support: “The portal is dead!”
Me: (half awake) Takes a deep breath asks “OK, so you mean SharePoint is down? yeah?”
Support: “Yes..! we rolled out some patches last night around 10.30pm…”
(Sunday is our usual patching day)
Me: (fully awake) “So, the sites have not been available since 10.30pm last night?”
Support: “Don’t know, but today when we go the URL we get this wierd error”
Me: “Describe wierd error please”
Support: “The Windows SharePoint Services virtual server has not been configured for use with ASP.NET 2.0.5070.7. For more information, please refer to Knowledge Base article 894903 at http://go.microsoft.com/fwlink/?linkid=42660”
Me: “OK that makes a bit more sense than the Portal is dead”
So not to bore you with the rest of the conversation I asked our technician to log on to the front end web server check IIS web site property settings to ensure that the sites were running under Framework 1.1 and not 2.0. To which I already knew the answer to. We had installed 2.0 but the sites were running under 1.1 as they should be. The next one was a shot in the dark as I knew that I had already configured our site collection and portal to run under 1.1 and not 2.0. So I asked him to run IIS Reset, and voila it was all up and running again.
Then after I got into work went on a quest to find what caused this odd behaviour after the patches were installed. I found that the following on the event log which was related to a Framework 2.0 error.
“Event Type: Error Event Source: .NET Runtime 2.0 Error Reporting Event Category: None Event ID: 1000 Date: 13/08/2006 Time: 10:25:25 p.m. User: N/A Computer: WLG-PORTAL Description: Faulting application w3wp.exe, version 6.0.3790.1830, stamp 42435be1, faulting module mscorwks.dll, version 2.0.50727.42, stamp 4333e7ec, debug? 0, fault address 0x000e9f96.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.”
Digging around on Microsoft Help found this article and Hotfix being available for this specific error. The error is when an application is configured to run under a user account but when the user account does not have a local profile. This was our case since the domain services account to run some application services did not have a local profile on the front end server therefore crashing the web application. However I still don’t know what update triggered this to happen.
http://support.microsoft.com/kb/913384/en-us?spid=8291&sid=262
Then my laptop just froze! I mean it just didnt do anything and kept getting application hangs and exception errors.. this was just crazy. Rebooting a couple of times didnt do much good. My main concern was backing up my data. Anyways the third attempt at rebooting seemed to work and I just quickly backed up all my data to my external HDD. Current situation is that Office Beta 2 does not work. Outlook Beta 2 starts up tells me that the exchange server is not available and just crashes. So uninstalled all of the Beta 2 applications and now it’s all working OK but keeps stalling when opening Windows Explorer. Looks like I will have to do a complete rebuild (grumble grumble)
anyways that was that. And it’s only Monday… geez!
I work in Wellington New Zealand as a Technical Consultant for Microsoft SharePoint technologies. Other roles include Web Development/Design, Business Analysis Pre Sales Consulting and Systems Integration. My main interest areas are Collaboration, Knowledge Management, Content Management and Consulting. I am an advocate of designing systems with putting the user at the center of the process rather than being system centric.
Disclaimer
The opinions expressed herein are my own personal opinions and do not represent my employer’s view in anyway.
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